Frequently Asked Questions
Answers to common questions for the products and services offered by Web-Kong.com. If you can't find your answer here please don't hesitate to send us an email and ask! We believe you should be running your company... not trying to figure out how things work.
The Sutus Extended Warranty is available to customers who purchase a Business Central 200 and wish to extend the standard 1 year manufacturer's warranty.
The Extended Warranty Bundle covers the Sutus Business Central 200 and one Gateway 310. For additional Gateways, we offer the Gateway 310 extended warranty.
The Extended Warranty is available in 1, 2, 3 and 4 year durations - extending a Business Central 200s and Gateways coverage to a maximum of 5 years.
Purchase and activate on the Sutus website. Make sure to have your serial number available.
http://www.sutus.com/solutions/warranty.html
PDF versionYes, the Sutus BC200 supports paging or PA, Public Address.
There is an audio-out port on the back of the Sutus Business Central 200 on the lower left corner. This is where paging broadcasts get output. This should be connected to your desired broadcasting system, audio system, or similar. The volume will be controlled by the system to which the BC200 sends it's signal.
To use paging simply dial "**" from any enabled phone on the BC200. Then speak into the handset broadcast your voice and hang up when done.
YES!
Sutus uses the industry standard SIP protocol for extension connections. The only requirements for a SIP based phone calls are: a SIP extension and credentials (extension and password), and an Internet connection.
Assuming your iPhone has 3G Internet access, you'll need to do two things: 1) Create an extension for your iPhone (in the Administration panel this is called a Soft Phone). 2) Install a SIP client on your iPhone. While there may be several such clients available for varying prices this is one well known client from VNetCorp:
- Polycom® SpectraLink® 8002 Wireless Telephone
- Polycom® SoundStation® IP 7000
- Polycom® SoundStation® IP 6000
- Polycom® SoundPoint® IP 670
- Polycom® SoundPoint® IP 650
- Polycom® SoundStation® IP 4000
- Polycom® SoundPoint® IP 560
- Polycom® SoundPoint® IP 550
- Polycom® SoundPoint® IP 501
- Polycom® SoundPoint® IP 450
- Polycom® SoundPoint® IP 430
- Polycom® SoundPoint® IP 330 and 320
The following link will lead you to Counterpath's website. Counterpath manufactures the softphone XLITE. XLITE is a free download, although there are more advanced versions that come at a cost.
Many other softphones will work with the BC200, but may not have been tested to comply with our quality assurance standards. But, in general, if a softphone complies with SIP standards (Session Initiation Protocol) it should work with the BC200.
In short, the 310 is an interface device between the Sutus Business Central 200 (BC200) and traditional phone lines (aka: POTS lines). POTS is a telephony term which stands for "Plain Old Telephone Service."
As the acronym POTS may imply it is a very old telephony standard, yet very stable. Until recently, this is the type of telephone service that has been supplied to most residential customers.
The Gateway 310 is NOT required if you are subscribed to receive VoIP based telephony services. In this case your telephone calls are carried over the same wires as your Internet service- more specifically by your Internet Service Provider. However, if using Fax services the Gateway 310 IS required. Fax standards are based on POTS lines. Some VoIP providers can provide Fax over VoIP (T.38 standards) but support varies from provider to provider.
Any Internet broadband provider will work with the Business Central 200. But only partnered providers are pre-configured to work in providing VoIP based telephony services. The following is a list of current providers. We also resell services for several of these providers if interested in a package deal including the BC200 and service.
- AireSpring
- Babytel
- Bandwidth.com
- Broadvox
- Cbeyond
- Commpartners
- Excel Telecommunications
- MegaPath
- SimpleSignal
- Thinktel
If you use a provider not listed here it is still possilbe to use them with the Sutus BC200 but it will require the use of both your provider's gateway device (ATA) and the Sutus Gateway 310 (included with BC200). Essentially your provider's gateway device converts the lines to generic phone lines (POTS) lines which are then genericaly accepted by the Sutus Gateway 310.
New providers are continual partnering with Sutus so please contact us (877-877-KONG) to find out up-to-date additions to this list.
As is often the case, a picture is worth a thousand words. Check out this YouTube video to find out a bit more.
Does the Sutus BC200 have Centralized Hold?
(Call Parking/Call Pickup is also referred to as Centralized Hold by some systems.)
Yes, the Sutus BC200 does support Call Parking. Use Call Park to place a call on hold and then pick it up from another location. When the call is placed on hold, it is assigned to a stall (1-9). Anybody can then Unpark the call from any phone.
Here's how, depending on whether using Polycom IP SoundPoint phones or not:
To Park a Call:
Polycom IP SoundPoint Phones: There will be a Softkey for Call Park. Pressing this button will park the call is one of the pre-numbered stalls and display the number used on the display.
For all other phones: Star codes (* codes) can be used when no softkey is avilable. Pressing *94 will Park the call in the first available stall. The stall number used will be repeated over the handset or speaker phone.
To Unpark a Call / Retrieve a parked call:
Polycom IP SoundPoint Phones provide 2 options.
- Press the Unpark softkey and then select a stall number from the list displayed.
- Press the ParkList softkey to display the list of parked calls for selection.
Note that the list of parked calls has a special format on the display:
2:2000->2002, by 2002@15:32
Call between extension 2000 and 2002 is parked by extension 2002 at 15:32 and is in parking stall 2.
For all other phones: Use the star code *95+[stall number]. As no prompt or list is available via this means the stall number must be known in advance.
First off, the Business Productivity Online Suite is often called BPOS for short. Much easier to say, but it only helps if you know what it is.
BPOS is an offering by Microsoft as a Hosted Solution- also called Software as a Service (SaaS). Enough acronyms, we don't want to scare you off.
BPOS is a suite, as the name implies, of several different products:
- Exchange Online
(Email/Collaboration) - SharePoint Online
(Managed Document Repository) - Office Communications Online
(Real time communcation and Instant Messaging) - Office Live Meeting
(Online meeting, webinars. Staff only or host events for clients/customers)
While each can be purchased ala carte- Microsoft has seductively priced the collective as a suite.
As a Hosted Service, everything is managed and stored online by MIcrosoft. Email, for instance, can either be accessed via a web browser or using Outlook if preferred. Documents (ie: Word docs and Excel spreadsheets) can be stored in a SharePoint share. It's still required you have desktop licenses of MIcrosoft Office to view/edit the files, but their organization, management, and access control is done through SharePoint Online. Similar are the services of Office Communcations Online and Office Live Meeting.
You can start a BPOS/Online Services trial account here.
No credit card or payment is required to start a trial. Your trial will grant you 20 user licenses for 30 days.
Demo accounts provide you full functionality to experiment and play with the full Business Productivity Online Suite. After 30 days you are required to purchase active license subscriptions.
If you have questions during your demo, please don't hesitate to contact us whether for questions or support. And if you'd like a tour or demo we'd love to give you one!
Yes!
Microsoft offers several utilities for BPOS to keep your on-site Windows Servers in sync with Microsoft Online Services OR to migrate completely to BPOS. Users, and their settings will be kept syncronized between your self-managed servers and MIcrosoft's servers whether users are added through your Active Directory or through the Microsoft Online Customer Portal.
Links are provided to download these migration utilities from within your BPOS administrative login.
Yes!
Microsoft has partnered with FrontBridge to provide email filtering for spam, viruses, and malware in general. Account administrators can configure how mail is filtered, where and if it gets quarantined, and if users are permitted access to the quarantine.
No.
When properly configured some users can have their email and collaboration services hosted by Microsoft Online Services while others by your onsite self-managed servers. If not technical, we do not advise doing this yourself. We'd be happy to assist you if you need help in such a setup. Use our Contact Form to inquire.
Most definitely yes.
This requires careful configuration and synchronization between your local Exchange Server and BPOS, but BPOS is designed to support this functionality.
The Deskless Worker option of Microsoft Online Services is a scaled down version of the full Business Productivity Online Suite.
Deskless Worker includes:
- Exchange Online
- SharePoint Online (READ ONLY)
In contrast to the full BPOS bundle, there is no Office Communications Online or Office Live Meeting. Likewise, users licensed as Deskless Worker can access SharePoint repositories but not participate in editing files. All access will be read-only- perfect for contracts, sales sheets, and reports.
Access to Exchange Online, either via Outlook or a web interface (OWA), is fully functional including collaboration features of Email, Calendaring, Contacts, and Tasks.
As insinuated by the name, the Deskless Worker is great for sales people on the road, or road-warriors in general.
This is the primary location where your Microsoft Online Services licenses are purchased and managed.
In most circumstances your Microsoft Parnter (ie: Web-Kong) will manage this for you. Every Microsoft Online Services account will have access to this portal where you may increase or decrease the number and types of Microsoft Online Services licenses you require.
The link for this portal is:
The primary location to manage user accounts and services is the Microsoft Online Serivce Administrator Center.
https://admin.microsoftonline.com/
Often this may be managed by your Microsoft Partner (ie: Web-Kong). Each Microsoft Online Services account will initially have one administrator assigned to their account. Additional administrators may be assigned if necessary. The administrator account has the ability to create user accounts and assign licenses to them. They may also manage storage assigned to user accounts.
In addition the administrator may create SharePoint portals and/or assign accounts with this privilege.
When using the Microsoft Business Productivity Suite (BPOS), or Online Services it is not necessary to use their "Online Services Sign In" application, although when used it offers the convenience of not having to repeatedly enter your password while also providing shortcuts to commonly used services.
It can be downloaded directly from the Microsoft Website. Just download and install.
Yes!
Support for Apple Mac Operating Systems has been made available and is fully supported by Microsoft Online Services Sign In for Mac.
As an online Hosted Service (also known as Software as a Service/SaaS) BPOS is technically accessible from any Operating System with an Internet connection and a web browser, but the Sign In application permits a more seamless experience with desktop integration and accessibility.
Also available is the Microsoft Online Services Macintosh Support Service Description form the Microsoft Download Center.
The Microsoft Online Services Sign In application provides a simple, single sign-in point for Microsoft Online Services.
- A single access point for services. Instead of signing in to each service separately, you can sign in to all your services at one time with the Sign In application, and then access your services any number of times during that sign-in session. Without the Sign In application, you would have to provide your user name and password each time you access a service. Each service that you can use is listed in the Sign In application so that you can click a service and access it. Your Online Services depend on the licenses that your organization has assigned to you.
- Automatic configuration of applications. The Sign In application automatically configures the applications on your computer that can work with Microsoft Online Services. If you have more than one version of an application, only the latest version is configured. This auto-configuration feature helps you use those applications with your Online Services, which saves time and trouble for you, and reduces support time for your service administrator. If necessary, you can manually reconfigure your applications at any time from the Sign In application.
- Password management. You can change your service password in the Sign In application. If your password expires, the Sign In application alerts you and offers instruction on how to update the password.
- Sign In options. You can set your preferences to start the Sign In application automatically and sign you in each time you start your computer, and to alert you when a new version of the Sign In application or a new application configuration becomes available.
- Localization. The Sign In application is available in English, German, Spanish, Japanese, French, Dutch, Italian, Swedish, Norwegian, Danish, and Finnish. A service administrator might deploy the Sign In application directly to your computer or direct you to a location where you can install it yourself. One installation point is the Downloads tab of My Company Portal.
Note: If you download the Sign In application from My Company Portal, you must turn off the pop-up blocker in your Web browser
| Operating system | Macintosh OS X 10.5 (Leopard) Macintosh OS X 10.4 (Tiger) |
| System software | Java client 1.4.2 |
| Browser software | Safari 3 (on Macintosh OS X 10.5 or Macintosh OS X 10.4) |
| E-mail client software | Microsoft Entourage® 2008 Microsoft Entourage 2008 Web Services Edition Microsoft Entourage 2004 |
| Authentication software | Online Services Sign In application |
| Improved access to SharePoint Online | Microsoft Document Connection for Mac |
| Office Live Meeting software | Live Meeting Web Access |
The following global URLs provide access to the appropriate regional portals regardless of where you are located.
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Administration Center |
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My Company Portal |
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Customer Portal |
Your Microsoft Office Outlook Web Access (OWA) URL is determined by the storage location of your Microsoft Online Services data. The storage location is generally the one closest to your company headquarters.
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Asia Pacific (APAC) |
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Europe, the Middle East, and Africa (EMEA) |
|
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North America |
Your mobile device URL is determined by the storage location of your Microsoft Online Services data. To connect to Microsoft Exchange Online, your cellular service plan must support Windows Mobile.
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Asia Pacific (APAC) |
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Europe, the Middle East, and Africa (EMEA) |
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North America |
The Business Productivity Online Suite (BPOS) offers several licensing options ranging from the full BPOS Suite, to Deskless Workers, to individually licensed Exchange or Sharepoint. It defintely can be intimidating to figure out the best licensing options for your organization- but don't despire, help is available.
Microsoft provides the Microsoft Online Services Discovery Tool. In a survey-like format you'll be asked several questions about your organization, on-site talent, budget, and goals. The results will suggest some options best suited for your needs.
A Windows Live ID is required but can be created for free if you don't already have one.
Microssoft Online Services Discovery Tool: https://www.msbpos.com/
Ask and you shall receive...
PDF versions of guides and manuals are available for download in the Resource Documents section of our Support site.
You can download the most recent version of the MozyPro Installer from your MozyPro Account Portal. Here's a link for your convenience:
In the left sidebar under the Resources sub-heading you will find a link for "Download MozyPro Client."
Essentially the installer is useless unless you have an active license and account. You may subscribe for a license and account through our site, Web-Kong.com. The steps are very easy and once you have requested a subscription you will receive an email confirmation with your login username and password.
The MozyPro has two different types of licenses Desktop and Server. The MozyPro server license offers all the features of the desktop license, plus these additional features:
- Microsoft Windows and Mac server OS support.
- Network share support.
- Backup & restore of Exchange, SQL, and VMware.
- VSS writer backup and restore to Exchange, SYSVOL, and Active Directory.
In essense, a MozyPro Desktop License can only backup files stored locally on the machine where installed. Note this is just files and not additional meta data such as the registry or system state. A MozyPro Server License supports these additional features as well as backing up files anywhere on the network. As long as a network share exists it can be backed up over the network via a MozyPro Server License. Be aware this requires any workstation hosting network shares intended for backup be powered on and not off or in sleep mode.
Additionally be aware that any Server version of Microsoft Windows or Apple Mac OS must have purchased a MozyPro Server License even if there's no intention to backup network shares, Exchange, Active Directory, etc. The installer detects the Server version and will only permits MozyPro Server License on Server Operating Systems. The inverse, however, is not true. MozyPro Server Licenses may be installed on desktop Operating Systems and may be used to backup network shares, the registry, and sytem state.
Your first backup using MzoyPro will likely longer than other backups. This is due to the fact your first backup is the largest since it's a backup of everything specified.
Once your first backup is finished, the following backup will search for files that have changed since the last backup and only upload those changes to MozyPro's servers. Thus on a day off or a weekend this may mean no files have changed and thus there's nothing to backup or upload.
Thus the time to complete your first backup may vary greatly depending on whether your initial backup is 1GB or 10GB.
Additional Consideration: DSL vs. Cable
Be aware that large uploads may reveal the differences between different Internet connections (ie: T1 vs. DSL vs. Cable). If you're like most users, most of your time on your computer is spent downloading information. As most Internet Service Providers (ISP's) are generous with download speeds you may never notice the difference, but when uploading large files the differences may be quite obvious. Speeds vary greatly from provder to provider, but DSL often has better upload speeds than Cable. Additionally, even if your Cable company offers good upload speeds it is sometimes "burstable" in that the first 500MB occur at maximum speed, but then it is slowed down to 50MB/s for the rest of the upload.
Yes, 1-866-789-MOZY (6699).
With MozyPro, you are entitled to free 24/7 toll-free telephone support.
Web-Kong uses a Remote Support technology, powered by GoToAssistExpress, permitting a Web-Kong engineer to see your computer screen remotely. This eliminates trying to read cryptic error codes over the phone or expensive on-site visits for quick fixes.
You will receive a 9 digit connection code to initiate the Remote Support connection. Enter this into the "Remote Support" sidebar of the Web-Kong.com home page. A small program will download, then you will be asked to grant the Remote Support engineer access to your computer. Once this is done your mouse and keyboard will be in control by the Remote Support engineer (but you can take back control at any time if you need to).
In most cases no configuration is required by the client requesting support.
In some cases, where either strict regulatory compliance guidelines or proprietary firewalls are in place, some configuration is required. Typically such configuration is not done by the end user. If you have an IT Staff for your Small Business, they'd be the ones to refer this information.
The Remote Support Firewall Config is provided in the Document Resources section of our site. Have your IT Staff use this to enable Remote Support for your office.
web-kong.com.s8a1.psmtp.com. [Preference 10]
web-kong.com.s8a2.psmtp.com. [Preference 20]
web-kong.com.s8b1.psmtp.com. [Preference 30]
web-kong.com.s8b2.psmtp.com. [Preference 40]
To receive email you must publish public records to the Internet stating where mail should be delivered. This is no different than publishing your address or phone number.
Typically the company ABC.com might publish records like "mail.ABC.com", but due to your managed email security and compliance you're first telling would-be mailees to drop of your mail at these servers where it's processed for spam, security, and compliance THEN these servers deliver it to your mail server safe and sound.
Take special note that these above records end in a period ("."). Depending on the means used to configure your DNS this may or may note be very important! Many configuration services may automatically append "ABC.com" to every record that doesn't explicitly end with a period. This would then publish web-kong.com.s8a1.psmtp.com.ABC.com which is entirely different AND INCORRECT. This will prohibit you from properly receiving email.
web-kong.com.s8a1.psmtp.com. [Preference 10]
web-kong.com.s8a2.psmtp.com. [Preference 20]
web-kong.com.s8b1.psmtp.com. [Preference 30]
web-kong.com.s8b2.psmtp.com. [Preference 40]
In short- if you have to ask you probably shouldn't be making this change yourself. Because there are some troublesome implications involved if mistakes are made, we suggest that you find the appropriate technical expertise within your organization or contract us to make this change for you.
If you're the do-it-yourself type, or just have lots of time on your hands, there are numerous resources available on the Internet explaining the procedure- just search for it (aka "google it").
But be forewarned- making a mistake may have catastrophic consequences. It is possible to disable your organization's email, make your website irretrievable, take your VPN down, etc.
Consider yourself warned.
Your email, once scanned by Postini for spam, compliance, and security, will be handed off to your email server. It will come to you FROM GOOGLE POSTINI via the IP address ranges in the table below. Every firewall/email server accepts IP ranges in different formats. Choose the one most appropriate for hardware/software.
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64.18.0.0 - 64.18.15.255
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64.18.0.0
netmask 255.255.240.0 |
You firewall should be configured to deny all connections inbound to your mail server on port 25 EXCEPT from the listed IP address ranges. This makes it absolutely necessary for email to first be processed by Google Postini before being received on your end. Should your security policy also call for outbound processing you may also configure the reverse forcing outbound email be delivered to the same IP ranges.
NOTE! If this information leads to follow up questions like, "What does all these mean?", "Where do I enter this?," or similar then you probably shouldn't be attempting this yourself. Please contact us to help you through the process.
All Kaspersky downloads are available from the following link.
http://www.kaspersky.com/productupdates
http://cpanel.[yourdomain]
http://cpanel.web-kong.com
If your domain's DNS has been configured to use Web-Kong.com Web Hosting's DNS servers the default administrative URL is http://cpanel.[yourdomain].
If not you may always use http://cpanel.web-kong.com which actually accesses the same site, just via a different name. Many users enjoy accessing their administrative cpanel via their own vanity URL, which may be easier to remember, but ultimately these both access the same service.
Once at this site you must login with your master web hosting username and password, or any delegated logins you created afterwards.
cPanel is a web based administration portal for all your website's management needs.
cPanel is proprietary licensed software included in the cost of your Web-Kong.com Web Hosting fees. There are several competing administration portals but cPanel is the most popular and the most preferred for it's simplicity and ease of use.
cPanel permits "themeing" thus it might vary in look from hosting provider to hosting provider but a typical login has a left menu bar showing general statistics for your site such as disk usage and number of databases. The main portion of the screen has an assortment of categorized icons for individual management tasks.
Having trouble finding a management need? There's a search text box in the left column which narrows the number of icons shown specific to your search!
How do I install applications to my website?
How do I get started with a CMS (Content Management System)?
How do I start a mailing list?
Fantastico is a web application management utility available via cPanel- your website's administrative portal.
Such applications include Content Management Systems (CMS), Blogs, Shopping Carts, Mailing Lists, Wiki's, Billing Systems, and much much more. A full list of the available application packages can be seen in your cPanel login.
Fantastico is the preferred means to install and manage applications to your website. You also have the ability to manually install any application supported on the web server's platform but then the burden of installation, configuration, and maintenance are on your shoulders.
Fantastico simplifies installation by only requiring the core information such as creating and admin user. For instance, if installing "phplist", a mailing list management utility, it maintains it's own administrative interface for creating lists and managing users. You'd be asked for the username and password for this application when Fantastico does the initial installation.
Likewise upgrades are simplified through Fantastico. Most web software packages are under constant development and security patching. When a new release becomes available it's simple a matter of using Fantastico to do the upgrade. It will detect the currently installed version perform the necessary steps to bring you to the current version.
Yep.
But only upon special request. 99.999999% of users never use it thus there's no need to open our web hosts to the security concern of password hacking. But if you need it- we're happy to enable it and make your life easier.
Once enabled you can ssh into your account with the same username/password used to login to cPanel.
Hostname: [yourdomain.com]
(assumes your DNS servers point to our web hosting service).
Port: 7822
NOTE!! The default port is typically 22. You must make sure to specify port 7822.
Need an ssh client? We suggest the following:
Linux Users- ssh is usually installed via OpenSSH and can be accessed from the command line.
MAC Users - Same as Linux it can be accessed from the command line.
Windows Users - Download the free utility Putty. This is one of the most popular and free clients for Windows. Once installed lauch it via the icon, fill-in the above Host and Port, then login with your username/password.
ssh is assumed to be for the advanced and experienced user. If this is not the environment in which you're comfortable we suggest you stick to cPanel and Fantastico.
Should you require some special install, support, or customization we offering per diem consulting services. Please Contact Us to discuss your needs. 201-755-KONG.
You went to WebDisk in the cPanel Administration Portal for your website and downloaded the ".vbs" script to automatically create a WebDisk icon for your page. However, you ran it but hit a dead end- you are asked for a non-existent security certificate.
You're not crazy... To resolve the problem, you will need to download a patch from the Microsoft Knowledge Base:
When done, you may need to reboot. Then download a fresh copy of the ".vbs" WebDisk installer and you should be good to go.
Domain Parking is a means to have multiple Domain Names all access the same website.
This is a common means many companies use to have common mispellings of their domain names still get to the right place. Try going to googel.com (note misspelling). You'll find you still end up at google.com (correct spelling). This is Domain Parking in action.
Mispelling control is one of the more common uses of Domain Parking but it can just as well be used to have Small-Biz-Phones.com, Small-Biz-Security.com, and Small-Biz-IT-Services.com all go to one place: Small-Biz-Technology.com.
Keep in mind it's still required you register/own the Parked Domains and have their Domain Name Servers pointing to your web hosting account.
(And yes- that mispelling was intentional :)
A Sub Domain is usually a division of your main site accessed by an alternate domain name, aka sub-domain.
Traditionally most websites' domains are assumed to be preceded with "www." This is not absolutely necessary but is by far and wide a universally accepted norm (and we don't recommend deviating casually).
But let's say you want to expand your site, "abc.com," with some separate content... maybe a blog. One way to do this is create "blog.abc.com" which can appear as a completely different site or an integrated part of your existing site. Other examples might be "catalog.abc.com" or "store.abc.com."
To setup a sub domain:
1) Login to your cPanel portal (cpanel.yourdomain.com).
2) Find the "Domains" section and click the "Subdomains" icon.
3) In the form fill in the Subdomain name (just the part *before* abc.com).
Note: If you entered "store" as the subdomain name you should notice that the second form field, Document Root, automatically gets filled in with "/public_html/store." Caution- While this can be overridden we don't suggest changing this default to avoid confusion.
When someone goes to your site via www.abc.com they receive the content stored in your /public_html folder. By the same token, when someone now goes to store.abc.com they will receive the content stored in /public_html/store.
The astute reader may be asking, "Does that mean someone can also access this content by going to www.abc.com/store?" Well, YES, you're exactly right. ;)
Add-on Domains permit you to host multiple websites from one account.
What happens is your web hosting account (ie: The Web Server) is intelligent enough to know which web site is being requested and serve content from different directories based on this knowledge. For example, let's say your primary account is SMB-IP-Phones.com but you also registered Technolog-Services.com and want to have a separate website for that domain. Your primary site is served from web hosting account's your public_html directory (sames as www directory), but your new site would live in public_html/Technology-Services.com. The web server selectively determines which site is being requested and delivers the site content from the relevant directory.
Add-on Domains are very similar to Sub-Domains (see FAQ for "What is a Sub-Domain?") in that the content they serve is that from a sub-directory of your account's public_html folder. It's still required you have the alternate domain name(s) registered and their DNS configured to point to the same Name Servers as your parent domain (primary account domain name).
YES!
These are referred to as Add-On Domains.
Look for Add-On Domains FAQ in this section.
- Login to your account's cPanel.
(see other FAQ on how to do this) - Under the "Mail" grouping of icons you'll find one for "Forwarders." Click this.
- On the configuration screen click "Add Forwarder."
- In the "Address to Forward" field create a recipient name (it must not already exist as a mailbox or user).
- From the drop-down list of domains choose the one for which this email address will operate.
(Most users only have one entry or choice here). - Under Destination choose "Forward to email address" and enter an existing and valid email address where the email will be sent.
(Only advanced users should be concerned with the other options). - Click "Add Forwarder." You're done! :)
Want to forward all mail for your domain?
You may have noticed another option for "Add Domain Forwarder." This is similar in nature except it will direct any and every email to the forwarded address. For instance, if someone sends and email to anyone@yourdomain.com or someone@yourdomain.com it will be directed to the forwarded email address.
BE WARNED! Domain forwarding may recieve ridiculous amounts of spam. Many spammers guess common email addresses such as info@yourdomian.com or admin@yourdomain. Enjoy sorting through these in your morning email sessions. :(
In a word: storage.
A Virtual Email Address never really stores your email anywhere- it just forwards it to another address/account which handles storing it for you. A traditional email account has storage (aka "An Inbox") associated with it. The mail is received there and stored waiting to be opened. Note that a traditional email account may also do it's own forwarding but with additional processing and/or configuration.
Which one should you use? In most cases a Virtual Email with forwarding is most desirable but there are pros and cons to each. It all depends on whether you prefer keeping accounts separate or having mail for different accounts show up in one place. We all have personal address books with home phone numbers, work numbers, mobile numbers, fax numbers, weekend numbers, ugh! The same can be said for email addresses these days but the nice part about a Virtual Email Address is it doesn't require maintaining or checking a separate account- everything just shows up in once place. How convenient.
One caveat when using a Virtual Email Address is that replying to an email may instead use the email address of the account to which it was forwarded. Most free email services (Gmail, Hotmail, etc) have means to have multiple "Reply-To" accounts that can be selected when sending/replying-to emails.
All necessary actions can be performed through your account's cPanel.
It's assumed you already have the new domain name registered and its Name Servers pointing to your hosting account (see orther FAQs on how to do this).
- Login to your account's cPanel. Be default this should be located at cpanel.yourdomain.com.
- Click on the "Addon Domains" icon in the Domains grouping of icons.
- Enter the following pieces of information:
- New Domian Name.
- FTP Username*.
- Document Root (should default to the same as your new domain name).
- Password
- Password Confirmation.
- Click "Add Domain!"
*Your primary/master account will be able to access your Sub-Domain's folder and manage it's content, but by having a separate FTP account/user for this Sub-Domain you can have someone manage the site and only have access to the Sub-Domain's content. This prevents this user from accessing your primary site's folders.
All necessary actions can be performed through your account's cPanel.
It's assumed you already have the new domain name registered and its Name Servers pointing to your hosting account (see orther FAQs on how to do this).
- Login to your account's cPanel. Be default this should be located at cpanel.yourdomain.com.
- Click on the "Parked Domains" icon in the Domains grouping of icons.
- Enter your new Parked Domain in the form field.
- Click "Add Domain!"
SSL is an abbreviation for Secure Sockets Layer.
Most web surfers associate SSL with being a secure encrypted connection between your computer and the server being accessed. Many also associate it with a "lock icon" in their browser's address bar indicating a secure connection. While these facts are true, SSL is also more.
SSL is also identity verification. In addition to encrypting a connection a third party, the Certificate Authority, is vouching the server being connected to is really who they say they are. The Certificate Authority in this scenario is similar to a Notary Public who witnesses a signature then embosses a legal state seal.
While SSL is very common there are similar security protocols such as TLI (Transport Layer Interface) that provide similar services.
If conducting any monetary transcations through your website then having an SSL Security Certificate is considered mandatory. This is both for your protection, your customer's protection, and compliance with varying compliance regulations.
Non-sales parts of your website are open to your discretion whether they need SSL security or not. You may want to secure sections of your site that involve user/customer logins and/or anything considered confidential or private.
Some sites use Self-Signed Certificates which is an option for non-compliance bound parts of websites. These are free to create and maintain on your own, but require the user accessing that part of the site to accept and acknowledge the Security Certificate was issued by an unknown authority (aka YOU).
Web-Kong is an Authorized Partner of DigiCert to sell SSL Certificates.
We sell SSL Serucity Certificates of varying levels of security/validation as well as installation services. You may either purchase an SSL Security Certificate via our Online Catalog or use the from on the Contact tab and someone will contact you to answer all your questions. (Or you can just call too! Phone numbers on Contact tab too. :)
We breifly answer this in another FAQ, but it's worth futher clarification.
The common part of SSL Security Certificates is encrypted transmissions. You'll usually see this visually by either a lock icon in your browser's address bar, or in newer version a "Green Bar" in the same location. This lets you send confidential information over the Internet. In most cases this is when using a credit card to shop online or access your online bank account, but may also include memberships to areas of websites' content.
The less common part of SSL Security Certificates is validation. This means the Certificate Authority, the company issuing the Security Certificate, has exercised "due diligence" in determining identity. For entry level certificates this means they sent an email to an authorized person in the domain (ie: admin@CompanyRequestingSecurityCertificate.com) who clicked a link verifying they received it.
For higher level Security Certificates the Certificate Authority may do any of the following: mail a certified letter to the requesting company/individual with a password, send an email to an authorized person in the domain, check for a company listing in DnB (Dunn and Bradstreet), etc. Typcially the Certificate Authority will also insure the Certificate's Validity. For instance it may state any credit card transactions done with the validated company are insured for up to $10,000.
Anyone can purchase an SSL Security Certificate thus there is still possibility for fraud. This is why higher level Security Certificates offer higher validation backed by guarantees.
Where can I make changes to my DNS settings?
If your domain was registered through Web-Kong.com you can login to your domain portal from this link:
By default your domain is managed for your Small Business by Web-Kong. If you wish to have this responsibility delegated to you it will be done upon request. Please use our Contact Form or email your account representative to make this request.
All Kaspersky downloads are available from the following link.
http://www.kaspersky.com/productupdates
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