What is the Service Level Agreement (SLA) offered by Microsoft?
The following is obtained from the Microsoft SLA document for Microsoft Online Services.
|
Monthly Uptime Percentage |
Service Credit |
|
< 99.9% |
25% |
|
< 99% |
50% |
|
< 95% |
100% |
The full SLA documents are downloadable here:
- Exchange Online Standard (User SL) customers: View the Exchange Online Standard service SLA
- Office Communications Server Online Standard (User SL) customers: View the Office Communications Online SLA
- Office Live Meeting Standard and Professional (User SL) customers: View the Office Live Meeting SLA
- SharePoint Online Standard (User SL) customers: View the SharePoint Online Standard SLA
PDF version
