Frequently Asked Questions - MozyPro Backups
Ask and you shall receive...
PDF versions of guides and manuals are available for download in the Resource Documents section of our Support site.
PDF versionYou can download the most recent version of the MozyPro Installer from your MozyPro Account Portal. Here's a link for your convenience:
In the left sidebar under the Resources sub-heading you will find a link for "Download MozyPro Client."
Essentially the installer is useless unless you have an active license and account. You may subscribe for a license and account through our site, Web-Kong.com. The steps are very easy and once you have requested a subscription you will receive an email confirmation with your login username and password.
The MozyPro has two different types of licenses Desktop and Server. The MozyPro server license offers all the features of the desktop license, plus these additional features:
- Microsoft Windows and Mac server OS support.
- Network share support.
- Backup & restore of Exchange, SQL, and VMware.
- VSS writer backup and restore to Exchange, SYSVOL, and Active Directory.
In essense, a MozyPro Desktop License can only backup files stored locally on the machine where installed. Note this is just files and not additional meta data such as the registry or system state. A MozyPro Server License supports these additional features as well as backing up files anywhere on the network. As long as a network share exists it can be backed up over the network via a MozyPro Server License. Be aware this requires any workstation hosting network shares intended for backup be powered on and not off or in sleep mode.
Additionally be aware that any Server version of Microsoft Windows or Apple Mac OS must have purchased a MozyPro Server License even if there's no intention to backup network shares, Exchange, Active Directory, etc. The installer detects the Server version and will only permits MozyPro Server License on Server Operating Systems. The inverse, however, is not true. MozyPro Server Licenses may be installed on desktop Operating Systems and may be used to backup network shares, the registry, and sytem state.
Your first backup using MzoyPro will likely longer than other backups. This is due to the fact your first backup is the largest since it's a backup of everything specified.
Once your first backup is finished, the following backup will search for files that have changed since the last backup and only upload those changes to MozyPro's servers. Thus on a day off or a weekend this may mean no files have changed and thus there's nothing to backup or upload.
Thus the time to complete your first backup may vary greatly depending on whether your initial backup is 1GB or 10GB.
Additional Consideration: DSL vs. Cable
Be aware that large uploads may reveal the differences between different Internet connections (ie: T1 vs. DSL vs. Cable). If you're like most users, most of your time on your computer is spent downloading information. As most Internet Service Providers (ISP's) are generous with download speeds you may never notice the difference, but when uploading large files the differences may be quite obvious. Speeds vary greatly from provder to provider, but DSL often has better upload speeds than Cable. Additionally, even if your Cable company offers good upload speeds it is sometimes "burstable" in that the first 500MB occur at maximum speed, but then it is slowed down to 50MB/s for the rest of the upload.
Yes, 1-866-789-MOZY (6699).
With MozyPro, you are entitled to free 24/7 toll-free telephone support.
