Web-Kong uses a Remote Support technology, powered by GoToAssistExpress, permitting a Web-Kong engineer to see your computer screen remotely. This eliminates trying to read cryptic error codes over the phone or expensive on-site visits for quick fixes.
You will receive a 9 digit connection code to initiate the Remote Support connection. Enter this into the "Remote Support" sidebar of the Web-Kong.com home page. A small program will download, then you will be asked to grant the Remote Support engineer access to your computer. Once this is done your mouse and keyboard will be in control by the Remote Support engineer (but you can take back control at any time if you need to).
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