Does the Sutus BC200 have Centralized Hold?
(Call Parking/Call Pickup is also referred to as Centralized Hold by some systems.)
Yes, the Sutus BC200 does support Call Parking. Use Call Park to place a call on hold and then pick it up from another location. When the call is placed on hold, it is assigned to a stall (1-9). Anybody can then Unpark the call from any phone.
Here's how, depending on whether using Polycom IP SoundPoint phones or not:
To Park a Call:
Polycom IP SoundPoint Phones: There will be a Softkey for Call Park. Pressing this button will park the call is one of the pre-numbered stalls and display the number used on the display.
For all other phones: Star codes (* codes) can be used when no softkey is avilable. Pressing *94 will Park the call in the first available stall. The stall number used will be repeated over the handset or speaker phone.
To Unpark a Call / Retrieve a parked call:
Polycom IP SoundPoint Phones provide 2 options.
- Press the Unpark softkey and then select a stall number from the list displayed.
- Press the ParkList softkey to display the list of parked calls for selection.
Note that the list of parked calls has a special format on the display:
2:2000->2002, by 2002@15:32
Call between extension 2000 and 2002 is parked by extension 2002 at 15:32 and is in parking stall 2.
For all other phones: Use the star code *95+[stall number]. As no prompt or list is available via this means the stall number must be known in advance.
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